Jilimacao FAQs & Support

Creating your Jilimacao premium account is simple and secure. Click "Register" and provide accurate personal information including full name, email, mobile number, and create a strong password. Complete email verification and identity verification to unlock all mathematical gaming features and premium benefits.

Identity verification requires government-issued ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement within 90 days). Documents must be clear, valid, and match your registered information for premium account activation and mathematical tools access.

Contact information and preferences can be updated through account settings. However, personal details like name and date of birth require customer support assistance with proper documentation verification to maintain security and compliance standards.

Our advanced mathematical tools provide real-time RTP calculations, probability assessments, and statistical analysis using certified algorithms. These tools analyze game mechanics, historical data, and mathematical models to provide transparent insights for informed gaming decisions.

All RTP calculations are mathematically verified and audited by third-party testing agencies. Our algorithms use certified random number generators and comply with international gaming standards to ensure complete accuracy and fairness in all probability assessments.

Yes, all mathematical analysis tools are fully optimized for mobile devices and available through our native iOS and Android applications. Mobile users have access to the same advanced calculations and real-time analysis features as desktop users.

New players receive up to ₱15,000 welcome bonus plus 100 free spins on premium slots. Make your first deposit of minimum ₱500 and the bonus is automatically credited. Wagering requirements are 35x bonus amount with 30 days to complete.

VIP status is earned through regular gameplay and deposit activity. Accumulate loyalty points through mathematical gaming sessions to advance through Bronze, Silver, Gold, Platinum, and Diamond tiers. Each tier unlocks exclusive bonuses, faster withdrawals, and personalized account management.

Yes, we offer daily reload bonuses, weekly cashback offers, and special tournament events. Check the promotions section regularly for limited-time mathematical gaming challenges, seasonal bonuses, and exclusive VIP member offers with enhanced rewards.

We support GCash, PayMaya, BPI, Metrobank, UnionBank online banking, and cryptocurrency payments. All transactions use 256-bit SSL encryption with instant deposits and fast withdrawal processing. Minimum deposit is ₱100 with no transaction fees for most methods.

E-wallet withdrawals (GCash, PayMaya) process within 1-4 hours, bank transfers take 1-3 business days, and cryptocurrency withdrawals complete within 30 minutes. VIP members receive priority processing with expedited withdrawal times and dedicated support.

Minimum withdrawal is ₱500 with standard daily limits of ₱50,000. VIP members enjoy increased limits up to ₱500,000. Most withdrawal methods are fee-free, with some premium methods having minimal processing fees clearly displayed before confirmation.

24/7 customer support available through live chat, email, and phone. Live chat provides instant responses, email support responds within 2 hours, and VIP members have access to dedicated account managers for personalized assistance and priority support.

First, clear browser cache and cookies, check internet connection, and try refreshing the page. If issues persist, contact live chat support with screenshots and device information. Our technical team provides immediate assistance for mathematical tools, game loading, or platform navigation issues.

Our mobile app supports iOS 12+ and Android 8.0+. The app includes all mathematical analysis tools, premium games, and advanced features. If your device doesn't support the app, use our responsive mobile website with identical functionality and performance optimization.